We will assist you as best as we can and will answer all your questions, either directly or on our German YouTube channel.
All questions that arise from customers
Email us, and we will answer your questions as best as we can.
We respond within 48 hours from Monday to Friday.
Here you can find all the important questions. If something is missing, feel free to contact our support team.
Deposits and withdrawals may take up to 24 hours to process and are not handled on weekends (Saturday and Sunday), but on the next business day. The 30% fee includes exchange, swap, transaction, withdrawal, processing fees, and profit sharing.
No, all purchased bots, which are made available for download after purchase, cannot be revoked. Therefore, there is no refund of BMF-Critits as it is a digital product.
If you leave a pool early, which must be requested by email, 50% of the pool value will be deducted because the pool was terminated by the user. If forge-shares.net closes the pool, 100% of the BMF-Critits will be credited back.
No, trading is only conducted on business days and the pools are only active on business days. There are no earnings or profits credited in BMF-Critits on weekends, and the profit rate is 0%.
forge-shares.net is a globally operating crypto platform that allows users to generate passive income through offerings like copy trading and community pools.
Yes, BMF-Critits can be exchanged for cryptocurrencies. The payout is made in the respective cryptocurrency based on the current exchange rate at the time of the transaction.
BMF-Critits can be acquired with cryptocurrencies. After the deposit, the BMF-Critits will be credited to your dashboard.
BMF-Critits are virtual units that can be used within the forge-shares.net platform. They have no real monetary value and are considered game tokens.
Currently, no identity verification (KYC) is required. However, forge-shares.net reserves the right to introduce KYC procedures at any time to comply with legal requirements or internal policies.
No, as compensation, you receive BMF-Credits, which have a value of 1 USD. In this way, we do not hold or store funds. When using Swap-Invest, you exchange the value of BMF-Credits for BTC-Credits. These BTC-Credits reflect the current Bitcoin exchange rate and are recorded in the crypto network protocol. Therefore, no funds are directly held. Each deposit is credited with BMF-Credits, which can be used on the dashboard for all services. The value of one BMF-Credit is always 1 USD.
No, there is no money-back guarantee for total losses on our investment plans.
Yes, internal transfers are currently free, but this can change at any time.
forge-shares.net is headquartered in Dubai and is reachable via email at any time. Additionally, we offer support and assistance through Telegram and WhatsApp groups.
These GTC are subject to the laws of Dubai, the European Union, and the United States, where applicable. The place of jurisdiction for all disputes arising from or in connection with these GTC is Dubai.
All profits are credited daily or monthly. Please pay attention to the respective investment packages.
If a property is sold and investors have not recouped their investment, all investors will be paid out according to their investment amount. If an investor is in profit, they have no further claims after the sale.
Yes, crypto investments are highly risky and can lead to total loss. forge-shares.net assumes no liability and offers no guarantee or money-back guarantee.
Yes, forge-shares.net reserves the right to change these GTC at any time. Changes will be published on the website and will take effect immediately. All users will be informed about these changes via email. It is the user's responsibility to stay informed about the current GTC.
No, each individual must decide whether they want to invest or not. There is always a risk of total loss.
No, there is no money-back guarantee as BMF-Critits are virtual money. In the event of a total loss of the acquired BMF-Critits, no compensation will be provided.
In the Bitcoin arbitrage pool, we purchase Bitcoin at a lower price and sell it at a higher price, leading to an increase in BTC value without making trades. This makes it a less risky option.
In the Bitcoin arbitrage pool, we do not incur losses because we buy Bitcoin at a low price and sell it at a higher price. No trades are made here; instead, the BTC increases in value, making it less risky in the end.
Yes, in the crypto trading pool, there can be a total loss. We refer you to our terms and conditions for more information
For trading, we utilize 100% of the investment, which can be tracked in the network.
We process withdrawals via bank transfer within the EU. The USA and Dubai will be added soon. Currently, you can deposit with crypto and load your USD wallet.